We would like to personally thank you Jonathan for your outstanding work. Your professionalism, tenacity, honesty and clear communication have helped bring a complex sale to conclusion. We are already recommending you to everyone we know and would be delighted for you to use our comments as references for other customers.
Mr D & Ms H
Dear Sirs - I would like to put pen to paper and recommend Simon Milnes Estate Agents publicly. Throughout my dealings with them selling my property, they have been nothing but completely honest, proactive and trustworthy. I have found that their local knowledge of the housing market is second to none. I was offered sound advice from start to finish and found the whole marketing package very slick and effective. I believe this, combined with their excellent communication throughout and perseverance to get the deal through is what makes them the leading estate agent in the local area. I would like to thank in particular, Jonathan and Sam who dealt with the instruction and sale for me.
Thank you so much for the very professional service that we received. All staff very helpful and nothing too much trouble at anytime. Very efficient, sold our house without a problem. The best thing for us was not having to be present for viewings, not that we had many viewings as you sold our property very quickly. Would not hesitate to use you again. Certainly would recommend you. Would like to thank Sam who dealt with myself and husband. Excellent service at all times. So thank you again.
Mr & Mrs T
Dear Mike - I would like to thank you and your team for all your hard work and expertise in negotiating the sale so efficiently. I particularly liked the regular feedback and communication with us which has been excellent. I would not hesitate to recommend your firm and I will more than likely need and use your services in the future when the time comes to sell my house.
I am writing to say a "big" thank you for all the work involved in putting my property on the market, because for me it was a "stress free" process due to a brilliant brochure and a quick sale. The main reason for a sale within days of being on the market was a realistic valuation and being able to attract buyers with the contents of the brochure. The team kept me informed on a daily basis so that I did not have to chase for information. Well done!
If you want your house to be sold quickly, with a minimum of fuss, look no further than Simon Milnes. We received a highly professional service and excellent advice, to maximise the sale price. The whole team are so outstanding that we would unreservedly recommend them to anyone. This is certainly not your typical High Street chain. Jonathan Mundy in particular was so helpful and supportive, his knowledge and contact book is truly astonishing and he was always there to hold our hand and lead us through the whole process.
Mr and Mrs B
Simon Milnes were recommended to us by a friend. Dealing with Sam, Simon Milnes sold our property in under four months. Throughout they were efficient, very professional and unfailingly courteous. They were always on top of the progress of the sale, always returned phone calls and emails very quickly. They were exceptionally good in every way and we would recommend them to anyone - a class act.
Dear Jonathan - Thank you for your kind assistance with this sale. As always you were professional and pro-active and I can confirm that i will continue to use yuour firm in the future and would be more than happy to recommend your services to others.
David - Thank you so much for looking after me so well. The sale has been a bit of a challenge but your diligence and perseverance got us there in the end! I'm really greateful to you. Best Wishes.
To All at Simon Milnes - A big 'thank you' to you all for taking the stress out of selling my house. It was actually 'pain free'! Thanks again.
Dear Sam - My Co-Executor and I would like to take this opportunity to thank you and your colleagues for successfully negotiating this sale. Your professionalism and enthusiasm together with your friendly approach has made the whole process relatively painless! Thank you
Dear Mike - I would like to thank you for your work to secure a buyer for my property and your efforts to ensure that the sale kept on track and reached a successful conclusion. I appreciated the regular updates, which kept me in touch with how the sale process was progressing.
Dear Team - I can't thank you all enough for your professional approach to my sale which paid off in the end and I am very pleased with the final result. I am sure lesser Agents would not have produced such a good result. Special thanks to Jonathan and Sam who alway went the 'extra mile'. Best wishes to you all.
Dear Mr Mundy - Many thanks to you and your team for bringing my garage sale to its successful conclusion; in spite of the local difficulties! As with my previous sale, I have been impressed with your professionalism and hard work - always keeping me abreast of developments. You will certainly have the business when I next require to sell.
Dear Sam - I wanted to take the time to say thank you for the care, time and attention we received from yourself and all your colleagues at Simon Milnes during the 8 months we dealt with you all as we sold our house. We hadn't moved in 25 years and we were not looking forward to it but I can honestly say you all made the process very easy and stress free event when things were going a bit wrong! I certainly appreciated the weekly phone calls updating us and i felt you were approachable at all times if we had any queries or concerns. I would happily deal with you again and wouldn't hesitate to recommend you. I am only sorry the property we are currently hoping to buy isn't on the market with yourselves. Thanks again.
To Mike, David and all the team at Simon Milnes - Thank you for a smoothe house purchase journey!
Mr & Mrs W
Dear David - Just wanted to say a massive thank you for all you did during our house purchase. Your constant chasing and keeping me updated was a god send and I don't think we would have got to this point yet if you hadn't. Thanks again.
Miss D & Mr L
Hello Sam - Thank you so much for your hard work with the sale of Lowerlea. As usual we were very impressed with your professional marketing, we would certainly use your company again.
Dear Sirs - I would like to say thank you on behalf of myself and my two brothers for dealing with the sale of Avondale Road. It was dealt with from the start with a very professional manner and with a quick sale which meant it made life easier for all of us concerned. Thanks to Sam for advising all the way along and in this day of modern so called technology, I have no email but I was kept in contact all the time with a very personal service.
Dear David - Thanks for everything you and your colleagues did for us. We know it wasn't the easiest of sales! Got there in the end didn't we!
Mr & Mrs C
Dear Simon and Jonathan - I would like you both to know how much we appreciate Sam's dealing with Mum's house sale and flat purchase. Having had the pleasure of dealing with you both in the past with our own house sale, we can only say that Sam has been a credit to your company and absolute pleasure to deal with. Please pass on our grateful thanks to him for looking after things in such a personal and professional manner.
Mr & Mrs D
Dear Sam - I just wanted to put pen to paper to thank you and all the staff imvolved at Simon Milnes Estate Agents for dealing with Mum's house sale and flat purchase. A more understanding and caring approach to dealing with someone who has lived in the same house for over 53 years, you could not ask for. From Valuation to the handover of keys you will find none better. Thank you so much.
Mr & Mrs D
Dear Mr Spencer - Just a quick note to thank you and your colleagues at Simon Milnes Estate Agents for the professional and sympathetic manner inwhich you dealt with the sale of my late Brother-in-Law's property in Roche. It is very difficult to deal long distance when selling a property, so communication with both seler and the buyer is of great importance. Your Company kept us up to date and informed on a regular basis which enabled us to discuss any relevant issues with our Solicitors in St Austell. Thank you once again and we would be pleased to recommend Simon Milnes to any of their potential clients.
Mr & Mrs D
I can thoroughly recommend Simon Milnes Estate Agents. Although I only had a low value property to sell it made no difference to the way I was treated and they went all out to secure a sale for me. All of the staff were professional yet friendly and constantly kept me updated as to how my viewings and sale was progressing. My daughter and also one of my friends has used their services and they both highly recommend too. I cannot fault them and I thank them sincerely for all the help they have given me.
Dear Mr Milnes and Staff - At last I have time to put pen to paper and say a big thank you for all your effort and kindness in the sale of my house. It was a long long journey but we got there in the end. I cannot express enough how very happy I am in my new home, what the family call 'up in the Crows Nest' - very appropriate! I felt very much at home the minute I walked in. With your patience and explaining everything I found difficult to understand, made the experience more enjoyable. I shall miss you all, but if you're lucky I might call in when passing. With much gratitude.
Dear David - Just want to say thank you for all your help and information during our long saga of waiting to move to lovely Cornwall. It was so much appreciated as without you we wouldn't have known what was going on, as our Estate Agent did not keep us informed at all and our Solicitor was not the most communicative either! Your customer service is fantastic! Many thanks again.
Mr & Mrs P
Simon Milnes Estate Agents go all the way and beyond. I have used estate agents previously but never before have I received the service provided by Simon and his team. When one first contacts them to arrange the property going on the market, the whole team come to view it, thus ensuring that everyone can speak personally when viewers have questions. Once an offer is made, a member of the team ensures a weekly update, so that one is kept abreast on how the sale is progressing. Any glitches, and they have been there to offer help and support. I really cannot recommend them highly enough.
Dear Jonathan, I would like to say a very big "thank you" for the way you have dealt with the sale of my property. You personally, but also the team as a whole,have always kept me informed and updated on a regular basis. Right from the start, your commitment in finding me a buyer and again keeping me informed about their thoughts and decision has made the process of selling a property much easier and stress free. I have really appreciated the professionalism but also the friendly way you and your team have corresponded with me whether it by phone, email or in person. I would have no hesitation in recommending Simon Milnes Estate agents.
Dear Jonathan, I cannot express how happy I am with the service of Simon Milnes Estate Agents. The difficult circumstances under which this sale has been conducted with me being in Australia and having to work through a solicitor has been nothing but professional. Your tactful emails prompting action from a "busy" solicitor" were the major part of the success of this deal; a deal that would not have happened without your exceptional efforts. From my first contact with your office, at what was a difficult time shortly after the passing of my mother, I was completely at ease knowing that the sale of the propertty was in safe, caring and trustworthy hands. All your staff went out of their way to be helpful and accommodating and due to the time constraints, I was grateful that you were able to go the extra mile and help out with things such as the final clean up after I had departued for Australia. You kept me up to date with progress (most times before I had any news from the solicitor) and I know that you put a lot of effort to maintain the interest of the purchaser over an extended period whilst the difficult legal situation was sorted out. Once again, thank you for your professional, one step beyond perfect service.
We have recently sold a house in Truro through Simon Milnes and are extremely pleased with the service and support provided by Simon and the whole of his team. We had bought our previous house through Simon Milnes when we moved to Cornwall four years ago. Our experience then was so good that we had no hesitation in approaching the same local agent to sell for us. Our sale initially seemed straightforward but many delays occurred on the way because of unforeseen problems in our chain. Simon and his team went the extra mile to help keep everything on track and to give us weekly updates on progress. We therefore have no hesitation in wholeheartedly recommending this estate agent for a thorough and personalised service in property purchase or sale.
Mr & Mrs L
Dear Simon, I have to say the service from Simon Milnes Estate Agents has been impeccable. Every member of staff, namely yourself, Jonathan and Sam, have been very honest, supportive and above all, friendly throughout the whole process. We have appreciated the regular updates and advice on what is a very daunting/overwhelming process for first time buyers! Many thanks to you and your lovely team.
Mr & Mrs P
Dear Simon and all your staff, thank you so much for your help and efficiency in sellng my property; you have been an absolute delight to deal with. Your staff have kept me completely up to date from start to finish with the whole process, taking all pressure away from both my wife and myself.
Mr & Mrs P
Dear Simon & Team, a quick note to say a big "thank you" regarding the sale of our property. We have now had the pleasure of buying and selling through your agency and on both occasions, we have found your service to be exceptionally professional. We always felt "up to speed" with developments through regular telephone contact and this allowed for a smooth and timely sale. We will certainly be recommending Simon Milnes Estate Agent to others.
Mr & Mrs S
We would like to thank Simon and his whole team for their commitment and hard work in selling our bungalow. We were always kept informed promptly of any feedback on viewings. Towards the end of the sale procees, we were grateful for their weekly update regading the progress of the sale and they checked every step of the chain of seven to keep us informed. Their professionalism was second to none and we have no hestitation in recommending them to others.
Mr & Mrs P
From the minute we asked you to market our property through the selling process and on to exchange, Jonathan and your team have been professional, friendly and helpful at all times. One point that is underrated but makes all the difference is that you always do exactly what you say you will do, which can be a rarity these days. We have felt well informed and that we could rely on your support through the process and at times I think you were the people holding everything together! We have very much appreciated your service and will recommend you to anyone and everyone we can.
Mr & Mrs E
To Simon, Marise, Jonathan, Sam and the rest of the team.
We want to say an enormous thank you for making our move run as smoothly as possible. From beginning to end we’ve found your service professional yet friendly, efficient and full of integrity. We wish you every success and will recommend any potential vendor or purchaser to use your service.
With many thanks
Prof and Mrs M
To Simon and Team - Just a note to thank you all for all your hard work in securing the sale of our bungalow. Your professional approach and the weekly updates regarding the progress of the chain were greatly appreciated.
Mr & Mrs P
What a truly remarkable 5 star experience dealing with Simon has been. We initially approached Simon with what we considered a complication transaction. To sell two houses simultaneously to purchase one particular house we had fallen in love with. To make matters even more complicated, there was also a time limit - we had to be in the new property by the end of August 2016. From day one, we were impressed with Simon's professionalism, can do attitude and sheer dedication and determination to get things done. We soon realised that this attitude was also apparenty in his staff, who proved to be fantastic people to deal with. The levels of communication from Simon and his staff were outstanding. We received regular phone calls keeping us up to date with the process, whilst Simon and his team also kept on top of the laywers and ensured there were no delays. We are particuarly impressed with the "personal service" - feeling as if we were Simon Milnes' only clients and that nothing was too much trouble. The advice we received from Simon was superb - there were a few fraught moments, but nothing seemed to phase Simon, Jonathan, Marise or Fiona - we really cannot thank them enough. Without Simon and his staff, we would not be now living in our dream home, the home we intend to grow old in. If you want to sell your house, Simon Milnes is the only choice.
Mr & Mrs C
Thank you Simon Milnes and Staff, for all you've done for me; I came to you and asked for help "please sell my house" my plea.
You listened to all my wishes, and advertised my home; you kept in touch by email or rang me on the phone.
The wait is over - now, I'm glad; the money has been banked. My praise to you, a job well done, you all must now be thanked.
So, if you want to sell your house and need some help today, call Simon and his helpful staff, it really is the way!
Mrs M in France
Dear Simon and Team, we have moved into our really lovely new home and are so delighted. Thank you ever so much for all your help and expertise. You have all been so very friendly and helpful. We couldn't have dreamt you would make what seemed far too complex quite simple - wow! Thank you all again.
Mr & Mrs C
My wife and I used Simon Milnes Estate Agents for selling our 4 bedroom house in Truro and found the service provided was first class. The valuation was accurate and we believe achieved the best sale price for the property. We were kept well informed throughout the process and where issues with the buyer and surveyor came up, we felt that they were handled quickly and professionally. We would have no hesitation in using Simon Milnes again, or recommending him to any vendor.
Simon Milnes Estate Agents in Truro is a highly competent, qualified and caring company and I cannot thank enough Simon, Jonathan and their team for the way in which they successfully dealt with a difficult and complex property sale. I would have no reservation in recommending this locally based company to any potential client.
In February, faced with the prospect of selling my mother's bungalow in Cornwall when I live almost 300 miles away, seemed a daunting task. However, choosing Simon Milnes Estate Agents to deal with the sale proved to be a winning formula with great advertising and regular updates on viewings. A few weeks later, an offer was made on the property and after a short time later, contracts were exchanged. Thank you to Jonathan and all the team at Simon Milnes - you made things very easy for us and I highly recommend Simon Milnes Estate Agents to anyone selling a property.
I would like to thank Simon and his very efficient team for helping me sell my property. I moved from another estate agent to Simon Milnes and the first day of taking over my property Simon found me an excellent cash buyer.The sale went through promptly without a hitch and I was given regular updates about the sale proceedings by Simon or one of his team . I have no hesitation in recommending Simon Milnes as an estate agent.They really are a cut above the rest. Many thanks to all involved.
"Dear Simon, thank you and your staff for the help, expertise and friendliness shown to us in selling our bungalow. You have the gift of minimising the tension in a stressful situation. We are most grateful and would have absolutely no hestitation in recommending you to anyone.
Mr & Mrs M.
"If one looks around Truro, you will see far more Simon Milnes for sale, sale agreed and sold signs than any other agents. Without doubt, Simon Milnes is the most popular and successful estate agent in the Truro area My experience confirms this. I had two houses to sell, one of my own and another as an executor for an estate. I looked at other agents but Simon was without doubt, the most responsive and knowledgeable person I spoke with. He and his team did an exceptional job in finding my buyers quickly and carrying through the sales. The team were very attentive and kept me informed at all times of interest in the properties and activities once interested parties had been found. If you are selling a house in Truro in the low to mid range price levels, I strongly recommend Simon Milnes. Simon Milnes are without doubt the leading estate agents in their area of the market in Truro and the surroundin areas".
"Dear Simon, I wish to convey my thanks for your excellent serivce in the sale of my property. Your professionalism at all stages, surveying, marketing and promotion, together with your constant contact regarding viewings, comments and progress of the sale were greatly appreciated. I will readily recommend your services to anyone who is considering selling a property".
"Dear Simon and Marise, I cannot believe that I have been living in my new house for the better part of 1 1/2 months already! The time has flown by and I am genuinely happy. I wanted to thank you both for the excellent service you gave to me; your patience, care and concern could not be faulted. The whole approach you have to your work is so ethical and of such a high standard that you put many other agents to shame. Thank you and the whole team for being who you are".
"Simon and team - just to thank you all once again for having helped us out. We could not have done it without you. Your proactive service and advice has been outstanding from day one and we are really most grateful."
"Professional and Caring - the team got the job done in a professional and productive manner. They kept us informed weekly about the sale of our property and were prompt in giving feedback after viewings. They were always on hand to provide advice and support with a caring approach - if only all estate agents could be like them"
"Simon has helped three generations of my family with our properties. This, I believe, is somewhat unique, and is a testimony to how we have appreciated his honesty and integrity which is shared by the rest of the team. Thank you so much for all your hard work and attention."
Mr and Mrs J
"Dear Simon, We would like to express our thanks to you and your staff for the excellent service you gave us during the sale of our property. The sale was very quick and straight forward and handled very efficiently by your office. We would not hesitate to recommend your agency to any prospective house seller."
Mr and Mrs S
"I would recommend Simon Milnes estate agents to anyone thinking of putting their property on the market. The staff have been extremely kind and courteous at all times and have worked hard to secure us a sale and purchase of another property."
Mr and Mrs C
"I am writing on behalf of my wife and I to thank your team most sincerely for arranging the sale of our house and the purchase of our new home. We would like to thank Jonathan in particular for his help and advice and also for keeping us fully informed of any developments as they occurred. To say we are extremely happy in our new home would be a great understatement; it far exceeds anything we had hoped to find and we know we shall be very, very happy here. We thank you once again and would not hesitate to recommend your firm to anyone else."
Mr and Mrs M
"We have bought and sold a number of properties over the years, but the service we have received from everyone at Simon Milnes has been the very best we have experienced. From our first conversation with Simon in our kitchen, to exchange of contracts, it has been exemplary - utterly professional at all times, but also honest, kind and thoughtful. We had absolute trust in you all, and always knew you would do your utmost for us, from that very first meeting. We have sung your praises in Grampound and elsewhere - we would recommend you unreservedly to anyone. With very warm wishes to you all, and heartfelt thanks."
Mr and Mrs P
"I am writing to thank you, and all of your team for working so hard to achieve the recent sale of our property. Special thanks go to Jonathan, for his professional, friendly and enthusiastic manner whenever he showed prospective buyers around the property. Jonathan also kept us updated regularly on the sale progression once a buyer had been found. That was appreciated very much in contributing to making the whole process less stressful than it might have been otherwise. I can unreservedly say that in our experience Simon Milnes Estate Agent is without any doubt the best agency in Truro, and I have never come across another agent who has been so proactive in the marketing of property to the complete satisfaction of the client. Please extend our thanks to all of the team."
"Simon Milnes estate agents provided us with a fantastic service throughout. We were kept well informed through finding a buyer with feedback within 24 hours of viewings. All staff members also familiarised themselves with the house so could answer any enquiries promptly. However what really set them apart was when we found a buyer and taking through to exchange. They were EXCEPTIONAL! We would thoroughly recommend them as agents for anyone wishing to sell or buy."
Mr and Mrs P
"We recently decided to sell two of our investment properties in Truro and placed them with Simon Milnes Estate Agents & Valuers. We were delighted with the service which we received, starting with the prompt same day visit to take the details, the immediate uploading of details with excellent pictures on to several websites, the erection of the For Sale Boards, all within 24 hours, which set a cracking pace. We were kept up to date with regular phone calls about progress, details about viewings, and reports of outcomes, etc. It is perfectly clear that the whole team has a very proactive ethos, and is not limited to office hours, with one deal being clinched very late on a Saturday evening after we had rejected several lower offers on the same day. The progress through the hands of the solicitors was also monitored carefully, although we were fortunate with two cash buyers who did not need mortgages, and before we knew it, the days of Exchange and Completion arrived, and in the case of one Sale, these were on the same day. To the best of our knowledge the service offered by this firm exceeds anything available locally. So we are delighted to commend this firm to anyone, and we have done so to several of our friends and acquaintances."
Mr and Mrs L
"Having changed our agent because of low levels of activity, we saw an immediate increase in interest in our property. During a well documented and difficult period in the housing market, the team at Simon Milnes found many good prospective purchasers and indeed found the very elusive perfect no chain buyer. All viewings were accompanied by agency staff and feedback and follow up information provided. Having worked hard to secure the sale, the staff worked even harder to ensure that it went through smoothly. We would recommend them without hesitation."
Mr and Mrs C
"We thought it appropriate to write and say a very big thank you for the professional services you personally and the whole of the rest of the team provided for us during the recent sale of our house.
We had not moved house for nearly 50 years and "haven't things chance since our last move"?! They say that moving house is one of the most stressful events in an individual's life. We can now assure any of your prospective clients that with common sense, the right attitude and approach to the issue, an agent like Simon Milnes, if we can do it, anyone can minimise that stress! All of you were always positive throughout.
So having assessed your competitors from the prospective of both vendor and purchaser why did we choose Simon Milnes to market our home? Because of
1. From monitoring previous sales in our area, your 'track record'
2. Your Property Boards, which are effective and always 'catch the eye'
3. Your Neighbourhood presence compared to the competition, through both advertising and boards.
4. Location and ease of access of your agency premises with high street prominence for potential buyers.
What were our impression of the services which we received?
When we met -
The initial discussions, competitive fees and charges, specimen particulars, business-like approach to the prospective pathway, general up to date knowledge of our area and achievable prices were all outlined. Then the key issue for most vendors, setting the price, and realistically outlining prospects and aspirations. The process was quick, professional and to the point.
Then the Particulars –
Seeing your own house in a different way - "Eye catching" and professional looking photographs and accurate descriptions produced in record quick time with close consultation and the ability to have our own input.
And so to the viewings -
Always communicated well, staff always smart and arriving at the agreed hour to meet the prospective purchasers, all being treated courteously and professionally, as were we, with prompt feedback on every one.
As the process unfolded -
Guidance at each stage. All offers put to us. Communication to other affected parties at the right time, eg solicitors, etc.
Finally that day everyone waits for - completion -
Again good timely information, keys exchange facility and a final bill that we had agreed at the start - no more no less, straight and fair.
So that leads us to yet again say as very satisfied clients "Thank you" to you and the whole of your professional team.
With best wishes"
Mr and Mrs N
"We have just completed on the family's third property transaction with Simon Milnes (two sales and one purchase) in the last 18 months. The service has always been professional, friendly and effective. The business operates as a team, with prompt responses to queries and excellent communications. We strongly recommend."
Mr & Mrs K
"We decided after 30 years in the same house that it was time to move to a property more appropriate for our needs. We approached Simon Milnes, already aware of his excellent reputation, and from instruction to completion found his firm to be outstanding. Our home was a difficult property to sell, but Simon and his team managed the process with the utmost professionalism and communication skills. He understood the complications and frustrations involved in the processes and guided us smoothly through each stage. We are extremely grateful to him, and his team, for all their hard work and excellent service."
Mr & Mrs P
"Thank you all again for your excellent service and professional way you handled our sale recently. From instruction to completion all along the way we have been helped and supported by yourself and your staff. We would not hesitate to recommend your business to anyone. A special thank you to Jonathan for advice and smooth running of our sale."
Mr & Mrs H
"Our lovely house was always going to be a challenging one to sell. In deciding on what agent to use, there was really only one choice; Simon Milnes. He knows the market and his holistic approach, involving his whole team, has played a part in the success. Simon Milnes is the agent of choice for those people who are selling and those who are buying."
"I appointed the Simon Milnes Estate Agency to sell my house in Truro, having been recommended to this agency by a satisfied neighbour. Simon and his associates dealt with the sale in a prompt and very competent manner. This was despite several unexpected difficulties including the withdrawal of a first offer, a sale collapse in another part of the ‘chain and a bereavement in my own family.
Throughout, I was kept informed of progress, comforted in my personal difficulties and guided through the sale until a final satisfactory conclusion. Consequently I would recommend this agency to anyone wanting a professional, caring service!"
"Dear Simon, I would just like to tell you how much I appreciated the service you and your team gave me when selling my property. Never having sold before, and having heard some horror stories about Estate Agents, I was wary. However, I could not fault the way you handled everything, always keeping me informed of the progress of the sale, often outside of normal working hours. I actually felt I was dealing with friends and when I come to sell again, I will definitely be using your company. I will also have no hesitation in recommending you."
"Dear Simon, Jonathan, Marise and all the office team, We are writing to thank all of you for the excellent service we have received in reaching our sale and purchase. You have managed to combine friendliness, support and a strong commitment to succeed along with expert professionalism. Congratulations. We wish you continued success and if the situation should arise we will be more than happy to recommend your company."
Mr & Mrs P
"The purpose of this letter is to thank you and your staff for the excellent way you dealt with the sale of my house. From the first visit to the completion of the sale, I felt assured that all would go well. I very much appreciated the courtesy, efficiency and friendliness of all concerned. The frequent updates reassured me that everyone was doing everything possible to achieve a satisfactory outcome. The actual sale was a lot less stressful than I had expected it to be. My family join me in sending our thanks and very best wishes to you all."
"Dear Simon, I can in all honesty say that my experience with "Simon Milnes estate agents and valuers" was smooth & polished from start to finish. Your team must all be praised for their commitment and genuine interest in bringing what can be a stressful process to a very satisfactory conclusion.
I am so glad that I went with my instinct, formed at our first meeting, choosing you to represent me in the sale of my father's house.
Thank you for keeping me informed at every stage. I never felt like I was "in the dark".
It's hard to believe that in just 7 weeks you were able to hand the keys to the new owners who I hope will love the house as I have."
Mr W, Florida, USA
"We chose Simon Milnes Estate Agency to sell our house because their genuine “no nonsense” approach and mature style was highly respected and reputed. We were not left disappointed. We found the agency staff professional, helpful and friendly. Messages were passed on and acted upon swiftly. Right from the start, Jonathan Mundy provided us with a realistic market appraisal and kept us regularly informed of developments. This included weekly updates of viewings and feedback from prospective buyers. They worked hard to ensure that time wasters were soon filtered out. We did not feel disadvantaged living outside Cornwall when dealing with Simon Milnes Estate Agency. They found us a buyer fairly quickly who were in a position to proceed with no property to sell. This led to successful negotiations between the UK and Lanzarote when I was away on holiday. Distance is clearly not an issue! Since that time, Jonathan continued to keep us fully up-to-date and reassured every step of the way by telephone or email. I would not hesitate in recommending Simon Milnes Estate Agency to anyone thinking of selling or buying their home. Our expectations were surpassed and beyond. They even agreed to read the meters for us on completion. What a great service!"
"Once again, I have found Simon Milnes and his staff excellent at selling our property. Last year, they sold a bungalow I inherited from my father and now they have sold our house in Truro. They always kept my husband and I informed about any viewings and outcomes and have been very efficient. I am very happy to give this reference and would definitely recommend this estate agency"
"5 star service" "Simon Milnes and his team gave the personal service you should experience when selling your home. Staying true to their word, we received weekly updates on the sale of our property and observed true professionalism from start to finish. Quashing all preconceived ideas of the modern Agent, we can't thank Simon enough."
Mr & Mrs D
"The service provided by Simon Milnes was by far the most efficient that we have ever experienced when selling a house.
All the members of staff were briefed on the property so it did not matter who we spoke to in order to discuss worries. This also meant that anyone on the staff could describe the house to prospective purchasers.
They were courteous and friendly, returning our calls promptly even though we were in Spain. They handled all viewings as we were abroad and kept us fully briefed by a weekly email.
The house, which was not an easy house to sell, was sold within three months of going on to the market. We would certainly not hesitate to recommend this company."
"Simon Milnes displayed impeccable communication throughout the process and persevered in what was a complicated conveyance process. His knowledge of the market and ability to form win-win situations is testament to his consultative style and I would have no hesitation in recommending him."
To Simon, colleges and staff, now that we are settling into our new home, we would like to thank you all for your work in attaining an excellent result. From Simon's proud and distinct leadership permeating through the office, it was obvious from the start that we had special people fighting our corner. During the whole nerve racking process, never was your professional and dedicated attention to detail ever in question. Due to your superior knowledge of this part of Cornwall, the house sales/purchase procedure, along with your empathy with your clients, the results were I suppose, assured. Simon is clearly a force to be reckoned with and leaves no one in doubt regarding his dedication, which in turn, filters through to all prospective buyers and sellers.
As regards Jonathon Mundy himself, his expertise and flair along with his natural ability to put all around him at ease, ensured we really felt the whole matter a joy ,underlined by the excellent £ results achieved. Not a cheap process, but there again, when was the best ever in question. Quality NEVER goes out of fashion.
Ultimately, we will never shy away from recommending Simon Milnes & co or anyone within, as the first choice, and the last word in estate agency! In short Simon, you get the job done whilst others are thinking about it."
R & S
Simon Milnes displayed impeccable communication throughout the process and persevered in what was a complicated conveyance process. His knowledge of the market and ability to form win-win situations is testament to his consultative style and I would have no hesitation in recommending him.
"Dear Simon, Marise & Team, Following the successful completion of Scott’s apartment sale, I wish to thank you all for your focussed attention and regular updates throughout the whole process from the first week of marketing to the eventual completion date on Monday 11th November 2013. I recall at our first meeting, you did promise weekly updates every Wednesday, and I was extremely pleased that you fulfilled this promise throughout, without fail! Furthermore, I was kept informed ahead of all viewings, followed up with timely updates and any feedback from clients, plus additional updates where required.
When an offer was made, I appreciated your support and knowledge of the market in arriving at an agreed sale figure, ensuring our interests were best served. Although our particular journey to the eventual completion was at times extremely rocky and problematic to say the least, I was always pleased and confident that you were ahead of the game ensuring all parties were suitably engaged and driving towards the required goal. When the first buyers failed to complete, I noticed an immediate increase in marketing effort from your whole team, who appeared to me to be all focussed on attaining client viewings, with the eventual buyer being identified and engaged within days of re-marketing.
I realise you have many properties on your books at any time, but you made me feel like anyone who made an enquiry with your office, were immediately screened for their availability as suitable clients for us.
I would certainly recommend Simon Milnes (the person and the company) who really do their very best for their clients, and fulfil all their promises. Well done, and a BIG THANK YOU!!
All the very best from myself"
Scott and Alison
Here we are in our new life in Winchester. It’s wonderful to have the family so close instead of enduring that long trek from Cornwall. We only wish that we had chosen your Company at the outset, as your diligence and attention to detail sold our home. All of your excellent staff gave us hope and made us feel so welcome whenever we rang or called into the office. Our heartfelt thanks to you all.
Mr & Mrs C
Thank you very much for all your assistance in selling my late father's flat at Enys Quay in Truro.
The service offered was impressive from start to finish. Not only did you find me a purchaser relatively quickly in a difficult market but you also found a cash purchaser for my purchaser's property with remarkable speed, thus completing the chain.
Beyond this, however, the progress of the transaction was greatly helped first by your in depth knowledge of the Enys Quay set-up and second by your regular and imaginative liaison with each of the parties to keep things on track and moving forward. Had the lawyers simply been left alone to grind through the necessary processes at their own pace, without such constructive interventions, I doubt that the sale would have completed when it did, or possibly at all.
I also appreciate the fact you "worked a long day" and were often still "on the case" and reporting back to me well after others would have gone home for a quiet evening.
Your charges also seemed fair for the services offered.
I would unhesitatingly recommend you to any prospective local vendor.
Offering a first class service with vast experience and knowledge with a dedicated professional and motivated team, providing the best personal service. Whatever your property requirements for a valuation or purchase, be sure to contact Simon Milnes Estate Agents & Valuers on 01872 810810 or 07802 335460.